Trust

Privacy Policy

In a space this close to health, personal data deserves extra weight. LINGO CARE handles data by three principles: minimal collection, clear purpose, and your control.

1. What we collect

Account: email, name (optional), contact (optional), password (stored as a hash — never in plain text).
Activity: questions, posts, comments, order and payment history, wallet transaction records.
Technical: access logs and cookies (login session, language preference lc_locale).

2. What we deliberately do not collect

Medical documents — records, test results, prescriptions. The question form intentionally has no file-upload for them.
Cancer type and stage fields on questions are optional, and anonymous posting is the default.
We believe the strongest protection is not collecting sensitive data at all, and we encourage you not to include sensitive medical details — yours or others’ — in posts.

3. How we use data

Service: account authentication, Q&A and community operations, order and delivery processing.
Safety: handling reports, enforcing guidelines, preventing abuse.
Improvement: service quality work based on de-identified statistics.
We do not sell personal data to third parties, and we do not profile you for advertising.

4. Storage and protection

Passwords are one-way hashed; sensitive credentials (such as Advisor license numbers) are stored with AES-256 encryption.
Data lives on access-controlled cloud infrastructure (AWS).
When you delete your account we erase personal data without delay; transaction records under statutory retention duties are kept separately for only the required period.

5. Your rights (GDPR)

Access: request a copy of the data we hold about you.
Rectification & erasure: correct inaccurate data, or delete your account and data.
Portability: receive your data in a structured format.
Restriction & objection: ask us to stop specific processing.
To exercise any right, use the Contact link in the footer — we respond within 30 days.

6. Cookies

We use only essential cookies (login session) and preference cookies (language). No advertising or tracking cookies.

7. Payments and wallets

Card payments are processed by a payment gateway; LINGO CARE servers never store card numbers.
JOJU token payments are recorded on a public blockchain ledger by nature and cannot be deleted. Wallet addresses are managed in connection with your account.

8. Changes

Material changes to this policy are announced on the site. Last revised: July 2026.

In a space this close to health, personal data deserves extra weight. LINGO CARE handles data by three principles: minimal collection, clear purpose, and your control.

1. What we collect

Account: email, name (optional), contact (optional), password (stored as a hash — never in plain text).
Activity: questions, posts, comments, order and payment history, wallet transaction records.
Technical: access logs and cookies (login session, language preference lc_locale).

2. What we deliberately do not collect

Medical documents — records, test results, prescriptions. The question form intentionally has no file-upload for them.
Cancer type and stage fields on questions are optional, and anonymous posting is the default.
We believe the strongest protection is not collecting sensitive data at all, and we encourage you not to include sensitive medical details — yours or others’ — in posts.

3. How we use data

Service: account authentication, Q&A and community operations, order and delivery processing.
Safety: handling reports, enforcing guidelines, preventing abuse.
Improvement: service quality work based on de-identified statistics.
We do not sell personal data to third parties, and we do not profile you for advertising.

4. Storage and protection

Passwords are one-way hashed; sensitive credentials (such as Advisor license numbers) are stored with AES-256 encryption.
Data lives on access-controlled cloud infrastructure (AWS).
When you delete your account we erase personal data without delay; transaction records under statutory retention duties are kept separately for only the required period.

5. Your rights (GDPR)

Access: request a copy of the data we hold about you.
Rectification & erasure: correct inaccurate data, or delete your account and data.
Portability: receive your data in a structured format.
Restriction & objection: ask us to stop specific processing.
To exercise any right, use the Contact link in the footer — we respond within 30 days.

6. Cookies

We use only essential cookies (login session) and preference cookies (language). No advertising or tracking cookies.

7. Payments and wallets

Card payments are processed by a payment gateway; LINGO CARE servers never store card numbers.
JOJU token payments are recorded on a public blockchain ledger by nature and cannot be deleted. Wallet addresses are managed in connection with your account.

8. Changes

Material changes to this policy are announced on the site. Last revised: July 2026.